Refunds, cancellation, and what neither one touches

The refund policy

14 days from purchase, no questions asked. You do not have to justify it, and you will not be asked to sit through a retention offer.

How to request one

1. Reply to the Paddle receipt you received when you purchased, or email support@noasolutions.org from the address you paid with.
2. Include your transaction id if you have it — it is on the receipt, and it is also your licence key.
3. Paddle processes the refund to your original payment method. That typically takes 5 to 10 business days to appear, depending on your bank rather than on us.

Cancelling a subscription

Cancelling and refunding are different things, and it is worth being precise about which is which.

• Cancelling stops future charges. It does not refund the period you have already paid for.
• You keep access until the end of that period. Nothing is switched off the moment you cancel.
• It never deletes your deck. Every word you saved stays exactly where it is — on your own machine — along with its review schedule, its source sentences and its history.
• A deck above the free limit stays above it. If you subscribed, saved 400 words and then lapsed, you keep all 400. Reviewing, playing, editing, deleting and exporting continue to work on everything already there.

Your statutory rights

If you are a consumer in the EU or UK, you have a statutory right of withdrawal for digital content, and nothing on this page reduces it. Where the statutory position is more generous than the 14-day policy above, the statutory position applies.

Note that for digital content supplied immediately, the right of withdrawal can be waived at the point of purchase — Paddle handles that consent as part of checkout. In practice our own policy is more generous than the minimum, which is why it is stated first.

Why Paddle handles this

Paddle acts as Merchant of Record, which means Paddle is the legal seller on your receipt, handles VAT and sales tax registration and remittance, and processes refunds. That is why the charge on your statement names Paddle and why your receipt comes from them.

It also means your payment details never pass through us — we do not see or store a card number at any point.

What happens to your licence

After a refund the licence key stops validating, and the extension returns to the free tier. Everything you saved stays on your machine and remains exportable.

If a licence check ever fails for a network reason rather than a refund, the extension treats it as valid rather than invalid — being locked out by a connectivity blip is a worse outcome than a free user saving a few extra words. More about licences.