---
title: "Contact and support · NoaLingua"
description: "How to reach NoaLingua support, what to put in a message so it can be answered in one exchange rather than four, and what response time to actually expect."
url: "https://noalingua.com/contact/"
language: "en"
modified: "2026-08-17"
license: "CC BY 4.0 — https://creativecommons.org/licenses/by/4.0/"
---
Support

# Contact NoaLingua support

Getting help, and what to include

Email support@noasolutions.org. NoaLingua is built by one person, so replies take a few working days rather than minutes. Including your Chrome version, the language pair and the exact message you saw usually turns two exchanges into one.

## Before you write

**Refresh the page.** When the extension updates, the script in every already-open tab is orphaned — saving fails, panels come up empty, and the popup says it cannot reach the tab, all while the extension looks fine. It is by a wide margin the most common cause of a support email.

After that, [troubleshooting](https://noalingua.com/docs/troubleshooting/) lists the exact messages the product can print and what each one means.

## What to include

- Your Chrome version, from `chrome://version`.
- The language pair you are learning and translating into.
- The site, and whether the video had captions switched on.
- The exact message you saw, copied rather than described.
- What you expected to happen instead.

## Billing and licences

Include your **transaction id** and the email address you paid with. The transaction id is also your licence key, so if you have mislaid it, the receipt from Paddle is where to look. See [activating a licence](https://noalingua.com/license/).

## Response times, honestly

A few working days. This is a single-person project rather than a support desk, and pretending otherwise would only make the wait feel worse. Reproducible bug reports get looked at first, because those are the ones that help everybody.

## Security reports

Same address, but see [the security page](https://noalingua.com/security/) first for what to expect. Please do not post a vulnerability publicly before we have had a chance to respond.

## Corrections to this site

If a fact here is wrong — about NoaLingua or about a competitor — we would rather hear it. Everything on this site carries a source and a date, and a correction updates both.